It was a holiday weekend here in the USA, so many people were sharing photos and videos of their parties, fireworks, kids, and more on Facebook, Instagram, and Snapchat. I was no exception, throwing up some firework slo-mo videos and a few shots from my Phantom 3.
I was posting and liking content on both my phone and laptop, on mobile and wi-fi, in two states and 3 cities. It was all fine until I went to add a new friend. Somewhere in a Facebook data center, an alert was probably set off and I was temporarily banned from Facebook. This is first time this has happened since I created my account in 2005 – you know, back when you had to have a college email address to join.
Yes, blocked from using Facebook. They said I had “suspicious activity,” and I could not log in. People who tried to visit my profile got a 404.
Facebook’s solution to get my account unlocked: i was told to upload a picture of myself to prove my identity. Here’s the prompt:
I found a selfie I took this weekend and uploaded it. And waited. There was no feedback from Facebook on why I had been locked out, possible causes, or the timeline for having the photo I uploaded reviewed and my account unlocked.
When I would try to login to my account, I received this message:
I waited. I took a walk and enjoyed the beautiful weather. I checked Instagram. I waited some more. Folks on Twitter weighed in:
A few hours later, I attempted to login again and was allowed in with no issues. I never received any feedback or email messages from Facebook telling me my account was reinstated or saying why I had been locked out.
I’m not mad at Facebook. Their systems saw something out of the ordinary, such as multiple logins from multiple devices in several locations, and followed security protocols as developed. My concern is with the lack of communication and method they offered to unlock my account.
I don’t know why I was not emailed at any point during the process. Facebook is quick to email me when a friend tags me in a comment or post, or when a friend goes live on video, so it’s strange they would be silent during a major account issue.
There are photos of me all over the internet, and as you can see, when you google me, there’s plenty of photos. Facebook collects my email and mobile number, I’m not sure why they didn’t make me verify by code sent via email or text, like many other services do.
Did a person check the image, or was some super-secret Skynet AI responsible for seeing it was me in the photo and unlocking my account? Was the image actually deleted from Facebook’s servers once the check was complete as they said it would be?
Regardless, once I was back in I made sure to check what apps had access to my account (not many) and what privileges they had to access my data (not much). I don’t think one of them triggered the block, but it’s better to be safe with third party websites you give access to your Facebook account. If you do those quizzes and content generators that post on your behalf, you have given those random apps full access to your info, your friends, and more. That gives me a bad feeling, but that’s a post for another day.
If there’s a lesson here to be learned, it’s keep a photo of yourself handy in case you need to upload it to Facebook.